We will see greater emphasis on AI, machine learning, and cloud technologies being incorporated into many industries such as healthtech, edutech, fintech, and others, as well as automated contact centres that will further enhance customer experiences

Vishal Agrawal, MD, Avaya India & SAARC  “Recovery from Covid-19 has resulted in quick technological advancements and a dramatic transformation of digital experiences over the last several months. As organisations and lifestyles

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