Avaya Announces New Smart Desktop Devices for the Hospitality Industry

Avaya Holdings Corp. (NYSE:AVYA) announced new and enhanced smart devices to drive digital transformation for hospitality companies, including a new release of Avaya Vantage™, the company’s flagship device for delivering superior experiences, and a portfolio of IP devices designed specifically for the industry. These smart devices drive a new level of convenience and automation for hospitality companies, spurring revenue generation and market differentiation.

Hospitality providers are already using the Avaya Vantage device to furnish guests with new amenities, such as bedside environmental controls and access to services. Recent research in the US conducted by Avaya shows that these bedside features have very high value to business professionals, with three out of four respondents wanting bedside environmental controls, and with half of those surveyed wanting to view or request hotel services from a bedside device. The ability to more effectively promote hotel services on a completely customizable touch screen can help transform a traditional cost-center into a profit-center, boosting hospitality provider revenue.

The latest release of Avaya Vantage will support hospitality businesses with the Avaya IP Office® Platform in addition to Avaya Aura®. Enhancements in the latest version will also allow guests to synch their personal mobile phone to the Avaya Vantage device to use while staying at the hotel.

Avaya’s new Hospitality IP devices portfolio initially consists of three new models. At the top of the line, the device includes a full 3.5 inch color display screen, HD audio, programmable soft keys, and speaker with acoustic echo cancellation. Mid-range has all the capabilities with the exception of the color display. A standard device is designed specifically for bathrooms, business halls or other housekeeping and service areas. All of these devices are supported by Avaya Aura, Avaya IP Office as well as the Powered by Avaya IP Office cloud service available from Avaya channel partners.

“There’s increasing demand on the hospitality industry to provide guests with a unique experience in amenities, services and comfort. Most guests don’t want technology to be intrusive, but will appreciate the conveniences it can deliver. Avaya’s smart desktop devices portfolio allows hospitality businesses to step up their game, providing guests with the ‘wow factor’ that helps ensure repeat bookings.”

Jean Turgeon, vice president and chief technologist, Avaya

“As organizations around the world embrace digital transformation, the hospitality industry is following suit. This market offers considerable growth opportunities – with its impressive hospitality customer base and re-energized commitment to deliver vertical-targeted UC solutions, Avaya is poised to greatly benefit from this growth.”Mohamed Alaa Saayed, ICT Principal Analyst – Connected Work, Digital Transformation,
Frost & Sullivan