Avaya Introduces Enterprise Public Safety Breakthrough: First Integrated Next Generation Location Reporting Solution for Emergency Response

Avaya Holdings Corp. (NYSE: AVYA) today announced unprecedented, life-saving device location reporting capabilities that are now available as part of Avaya communications solutions for emergency response management, providing real-time information that can help make the difference in life or death situations. 

Avaya communications solutions are the first to provide location discovery for devices and place that data into a national Next Generation 911 (NG911) repository, making that information readily available to first-responders, helping enable them to more accurately locate the position of the caller’s device as well as access additional critical information when calls are made from an Avaya communications system. This unique integration allows Avaya solutions to directly provide public-safety answering points (PSAP) with accurate, real-time location, floor-plans and other critical information that could help save lives. 

“In situations where every second counts, seamless communication and the sharing of high-fidelity data can make the difference between life and death,” said Mark J. Fletcher, ENP and Chief Architect for Worldwide Public Safety Solutions, Avaya. “Everyone across the continuum of care needs real-time access to information and to each other to make certain each individual in distress receives optimal care. As the company that provides innovative ways for people to work and communicate from anywhere on any device, we are able to deliver a solution with these advanced emergency calling capabilities to help ensure their safety wherever and however they are connected.” 

Across the country, 911 dispatchers in more than 6,100 emergency contact centers or PSAPs are working with underlying technology that was created in the landline era and optimized for people calling 911 from traditional landlines, thus creating a significant communication gap for today’s emergency response personnel.  

“Proper routing of 911 calls, and providing accurate caller location to emergency services operators are the fundamental components of a successful enterprise 911 strategy,” said Irwin Lazar, Vice President and Service Director at Nemertes Research. “With soft client adoption increasing by 30 percent, and mobile UC clients by 34 percent, by the end of 2019, Avaya’s solution addresses a growing market need to ensure accurate location identification of 911 callers from any device.”  

Avaya communications solutions deployed with SENTRY™ NG911 are available today for organizations of all sizes, direct from Avaya or through Avaya Business Partners, utilizing the new capabilities recently added to the U.S. Emergency Network. Avaya solutions are the first to place user-specific location information from a commercial network in an additional data repository. Using this additional data repository, public safety agencies are able to retrieve additional data and use the information to enhance the response to an emergency incident. Primarily, this allows the addition of high-fidelity location information, in real time, that existing carrier databases are not capable of providing. 

When a 911 call is received by a 911 PSAP the emergency response systems query the repository for additional information such as precise location information, that they otherwise wouldn’t have. 

Avaya enterprise emergency solutions also include the Avaya Cloud Notification System, which enables fast, automated notifications via voice, text or various combinations to large groups of people who need to be alerted with the accurate information that is relevant during an emergency event. Using integrated active databases, alerts can be sent to parents, community members or other registered emergency contacts, providing instructions or other important information that is critical in times of need.