Amdocs’ platform will enable Airtel to create a single bundled plan and bill for all its services; automated billing processes will ease bottlenecks, enhance customer experience and deliver greater value to customers
Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it will collaborate with Bharti Airtel (“Airtel”), one of India’s premier communications solutions providers, to drive 5G and IoT monetization and enhance its end-user customer experience. Amdocs will create a digital platform to automate and digitize Airtel’s business operations and help the Indian operator create a single-bundled plan and bill for all its services thereby enhancing customer satisfaction.
Once implemented, the platform will help customers of Airtel Black – its offering that combines all accounts into a single Airtel plan – create their own plan across multiple Airtel offerings, such as mobile, broadband and direct-to-home. This transition will help Airtel offer a unified customer experience, enhance billing accuracy as well as optimize business operations with seamless ecosystem integration and real-time insights, facilitating informed decision making.
“As Airtel transitions from a telco to a techco, we are constantly looking for ways and means to enhance our customer experience with the right use of technology solutions,” said Pradipt Kapoor, Chief Information Officer, Bharti Airtel. He added “We are delighted to transition to Amdocs’s converged billing platform as we consolidate our digital architecture and optimize service delivery in critical areas like billing”.“We are excited to collaborate with Airtel, empowering them with our innovative monetization platform,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “Our efforts will ensure Airtel benefits from state-of-the-art technology, while the cloud-ready deployment and auto-scaling capabilities will ensure a flexible and efficient infrastructure.”
