Both per minute and per second billing plan call rates have been reduced and will be valid only for the first two months.
The state-run operator has contracted Aegis BPO for its customer service which also provide services to leading private Telecom operators in the country.
BSNL has also started monitoring complaints on the social media to provide resolution to aggrieved customers.
The company has also gone mobile number portability (MNP) positive with 1,57,564 people joining network customers and 1,24,158 leaving its network between July to November period.
At the end of September, BSNL mobile customer base stood at 79.6 million and the company figured among top 5 players in terms of new subscriber addition during the month.
