CarDekho, India’s leading car search venture, selects Rezo.AI, an AI-driven platform, to deliver superior customer experience through WhatsApp automation. As a market leader, CarDekho aims to further bolster its strength by leveraging the latter’s AI platform.
Customers expect to have personalized, frictionless, on-demand and data-driven experience helping them to make a better decision. Rezo.AI is the first company to use Artificial Intelligence for Whatsapp conversations. This highly advanced solution comprehends CarDekho’s customer queries in English as well Hinglish and is also able to respond to the jargons or lingos with relevant information.
Rezo.AI’s state-of-the-art technology has been a key enabler for CarDekho’s Whatsapp automation in many ways:
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Entirely cloud based – improved freedom and flexibility and hence more efficiency while serving its customers
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Master Knowledge Base – Rezo.AI’s platform ingests business language and remembers it all
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Automate Repetitive Queries – Customers can now get instant responses to most commonly asked questions
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Reduce Average Handling Time – Auto-response and suggestive-response features add speed to the query resolution time
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Delight Customers and Employees – Rezo.AI has eases agents pressure, helping them concentrate on offering the best experience to customers