Navin Rungta, Founder, Rapid
With technology advancing at lightning speed, the landscape of human resources has undergone a profound transformation. The introduction of automation, artificial intelligence (AI), and remote work has revolutionized how businesses operate and, consequently, how employees are managed. However, this radical change raises pertinent questions about employability, privacy, and ethics.
What has changed?
Automation & AI: The integration of automation and AI in various HR processes has streamlined operations, enhancing efficiency and accuracy. Tasks involved in the hiring process like resume screening, candidate sourcing, and interviews, as well as daily activity monitoring like tracking work hours, productivity metrics, and employee sentiment, are now being automated. This has also led to an increased collection of data points, which are instrumental in feeding AI engines to derive in-depth insights regarding employee performance, engagement, and overall productivity. The abundance of data has enabled HR teams to make informed, data-driven decisions.
Remote culture & digital workflows: The global shift towards remote work has accelerated the adoption of digital workflows. From virtual collaboration tools to cloud-based project management systems, every workplace has become more interconnected and reliant on digital platforms. Digital transformation has facilitated the identification of skill gaps within the workforce. HR tech tools now play a crucial role in identifying areas where upscaling is needed and delivering targeted training and education to employees.
What Does It Mean?
More control, deliverables, and performance: The increased reliance on digital tools for monitoring brings about a higher level of control over employee actions, deliverables, and performance. This can result in a more efficient and accountable workforce. However, the heightened monitoring also raises privacy concerns. Employees may feel their privacy is compromised as automated tools delve into their work habits, communication patterns, and even personal sentiments.
Risk of data breach & ethical considerations: With the accumulation of vast amounts of sensitive employee data, there is an inherent risk of data breaches. Cybersecurity becomes a critical aspect of HR tech implementation to safeguard against potential threats. Ethical considerations come to the forefront when implementing monitoring tools. Balancing the need for performance insights with respect for employees’ rights requires careful consideration and adherence to ethical standards.
How to Solve It?
Respecting human rights to privacy: Organisations must prioritize respecting employees’ rights to privacy. This involves striking a balance between monitoring performance enhancement and ensuring that employees feel their personal space is not invaded.
Fostering a culture of openness and transparency: To address concerns related to monitoring, organizations should foster a culture of openness and transparency by clearly communicating the purpose of monitoring tools, their benefits, and any challenges associated with them.
Ensuring ethical standards: Implementing stringent ethical standards is crucial. Avoiding hidden or spy-like angles in monitoring and analysis tools is also essential to build trust among employees.
Tighter controls and security on personal data: Implementing robust controls and security measures for personal data is imperative. This includes encryption, access controls, and regular security audits to minimize the risk of data breaches and protect every employee’s sensitive information.
Digital transformation in HR brings both opportunities and challenges. While the integration of HR tech allows for more efficient talent management and decision-making processes, it also demands a careful consideration of ethical and privacy implications. Striking the right balance between leveraging technology for performance enhancement and respecting the rights of employees is essential for a successful and sustainable digital transformation in the workplace.
– Mr. Navin Rungta, Founder – Rapid.One
