Elon Musk revealed an updated approach to customer support for Tesla Model X owners, offering premium verified users the ability to send direct messages (DMs) for assistance. Nevertheless, the responsiveness of X’s customer service representatives might vary, as indicated by various posts.
Reports highlighted that verified users can now utilize the @Premium account on the platform to directly message for support. X News Daily emphasized this update, noting potential disparities in response times, although instances of users receiving agent responses within ten minutes were cited.
In response to the developments, Musk succinctly commented, “Improved customer service.”
Praising the initiative, a premium service user expressed enthusiasm, addressing Musk directly and expressing anticipation for such a service under the previous Twitter team.
However, X News Daily also noted contrasting experiences, indicating that some users encountered notably extended wait times for responses from X’s customer service, emphasizing the variability in service experiences.
The rollout of this upgraded customer support feature has garnered both positive reactions for its quicker assistance and acknowledgments of extended response times experienced by certain users. Musk’s acknowledgment of the improved service was met with appreciation, while some users highlighted previous expectations for such support under different Twitter management.
