IBM has announced new additions to its Mobility Services portfolio. The offerings include a new analytics systems, aimed at helping global businesses fine tune mobile initiatives, and a new desktop-as-a-service offering, bringing desktop capabilities to mobile devices in a pre-packaged subscription service delivered on the IBM Cloud.
IBM said its Mobile Infrastructure Analytics Services can deliver a true end-to-end view into a business’s entire mobile environment. The SaaS analytics applications provide instant visibility into how a company’s mobile applications are being used, whether by their own employees or customers. The service then delivers insights into any issues that may exist with a business’s infrastructure, which could affect the performance of mobile devices.
The tool presents the data through a dashboard so businesses can easily spot problems with mobile device performance and quickly improve the user experience to avoid failed transactions, user abandonment, poor app store rankings and negative feedback. The service also leverages Tealeaf CX Mobile, which manages the customer experience on mobile devices, so that businesses can see and resolve issues around touch-screen use such as pinching, zooming, scrolling and device rotation. Businesses can also build and manage an early warning system to detect mobile user problems and provide proactive awareness into failures, usability issues or other obstacles.
The new desktop-as-a-service includes the Citrix Workspace Suite and is delivered on cloud infrastructure from IBM unit SoftLayer.
