The Enforcement Branch and the Anandapur Police in Kolkata, along with 
Mumbai-based legal firm Enforcers of Intellectual Property Rights (EIPR), conducted a raid at an office on the Anandapur Main Road and arrested the eBay supplier, Surajit Ray, for selling duplicate Canon products on the portal.
The growing incidents of unprincipled activities by a few sellers continues to make buyers question the credibility of the these online marketplaces. Though shoppers confidence in online buying has gone up, challenges like unacceptable experience, last mile connectivity and lack of confidence in online payment are some of the areas that cannot be overlooked.
Ankur Singla, Founder and CEO of Akosha, an online customer forum, told BusinessLine that the complaints against online players have increased recently. Akosha typically receives 1,000 complaints daily for e-commerce players. Most complaints are about invalid discounts, sellers cancelling order, fake products, non-delivery or delayed delivery, and several other discrepancies.
According to an Assocham report, the fake luxury goods market in India is growing at 40-45 per cent annually and the online industry accounts for over 25 per cent of the fake goods market.
