Konica Minolta, Inc. (Konica Minolta) has been awardedthe top position in the eighth edition of the Quality Management Level Research conducted by the Union of Japanese Scientists and Engineers (JUSE). JUSE conducts bi-annual survey that quantifies the companies based on 6 factors that demonstrates the commitment and practice to enhance quality. More than 600 companies mainly from manufacturing industries in Japan are included in the research.
In the research, Konica Minolta received the highest ranking in the assessment of “customer centricity” and “capability to take good system into other parts of the company,” among a set of six factors* to evaluate systematic programs toward quality improvement and the status of ongoing activities. In addition, the company was among the top three in the assessment of “development of human resources to execute quality management” and “management of security, safety and trust.”
Konica Minolta’s corporate activities have been based on customer-centric ideas and actions and pursuit of enhanced values for customers. Furthermore, the company has globally implemented systems and programs to improve quality in each process of development, production, sales and services. Not only the Konica Minolta Group companies but also their suppliers work together to run the well-thought initiatives. These activities have been commended in the research.
“We are pleased to be accorded the top position in the Quality Management Level Research. This validates our approach to quality management and as a customer-centric global organisation,” said Jonathan Yeo, general manager, Konica Minolta Business Solutions Asia Pte Ltd.
The Quality Management Level Research, conducted bi-annually, offers an independent evaluation of up-to-date quality management in Japan. Analysis is made in six factors in terms of making a quality management system and actually running the system. Scores are given in each factor and summed up for the overall ranking. This year, in its eighth assessment, 602 companies including major manufacturing, building and software sectors were invited in the survey in July and August.
Konica Minolta is proud of the recognition and will continue helping enrich the quality of society through provision of high-quality products and services that enhance customer satisfaction* six factors: top management commitment; development of human resources to execute quality management; management of security, safety and trust; establishment and abidance of process; customer centricity; and capability to take good system to other parts of the company.
