LAPCARE, developers of laptop peripherals and accessories for all premium laptop brands, achieves 70% TAT (Turn around Time) for providing efficient after sales support to its customers. LAPCARE customers can avail the entire services by calling at 1800-1200-852. With the rapidly expanding customer base in India, LAPCARE customer support is backed with strong logistic and process oriented support with efficient method of controlling the return or replacement of products sold to customers, ensuring visibility and tracking of the product until the transaction is concluded and customer’s issues are resolved completely.
24X7 call centre is equipped with well trained professionals to provide timely support for both technical and non-technical queries. The services include features never seen before to support and assist customers across the country. The company has more than 32 service centers, and aims for many more to come up. Partners are well trained on the 1st level of troubleshooting to resolve the problems.
Above all LAPCARE Protection Plan for LAPCARE battery, adapter and car power inverters is unique and offers additional benefits for its customers. This unique plan provides assurance to the end users that the company will bear the repair charges in case of any malfunction occurs in the equipment by use of the products covered.
The replacements can be done either at any of LAPCARE service centre across India or they also offer an option for their customers to courier the products to its head office at New Delhi in case of non-availability of service centers and also by placing a request on the website. Product will be repaired/replaced and will be delivered at the door steps of the customers.
Mr Sandeep Popli, COO at LAPCARE India said, “Achieving 70% TAT was possible with the tremendous effort put in by the back end team attending and resolving maximum service related queries received on toll free number. Our LAPCARE protection plan which is unique with extra benefits has also played a major role in the success. Our partners are well trained and educated on resolving the problems at the 1st level. With the tremendous support from our ND – Rx Infotech and trained professionals in the team to address the queries and grievances, we promise to better the user experience and take it to the next level.”
