Guaranteed service support within 2 hours on the Delhi – Mumbai Service Corridor: Mahindra and Mahindra.
MUMBAI: The Indian commercial vehicle manufacturer Mahindra Truck & Bus Division (MTBD) has introduced service facilities for its customers every 60 km along the route connecting Delhi and Mumbai guaranteeing that it will provide service support within two hours on the Delhi – Mumbai Service Corridor.
Also further the company stated, “Service centers on the service corridor will carry out emergency repairs, part replacement and health check-up of vehicles with service guarantees, to assure customers of Mahindra’s service availability along the entire route.
MTBD will soon launch a campaign to build awareness and to educate its customers about all the facilities available at the service points along the service corridor.”
MTBD also has 7 MPARTS Plazas at strategic points across the country, which will now be further strengthened to 26 such plazas by the end of FY18.
Rajan Wadhera President and Chief Executive, Truck and Powertrain Division, Mahindra & Mahindra said, “This new initiative is a testimony to Mahindra’s high levels of customer centricity and service support and commitment. It comes on the heels of the highly successful superior mileage guarantee and 48 hours up time guarantee, and is part of our endeavour to introduce disruptive and unprecedented after-sales guarantee to further reinforce our Customer Value Proposition.”
Nalin Mehta, Chief Executive Officer, Mahindra Truck and Bus Division and Managing Director, Mahindra Truck and Bus, said “The Delhi-Mumbai stretch accounts for nearly 30% of trucking traffic in the country. Considering the importance of this route, MTBD decided to launch the service corridor to enable customers get prompt access to quality service and spare parts.”
Also he further added”We can now guarantee that we will reach a customer’s truck, in case of breakdown, within just 2 hours on the corridor, else we will pay a penalty of Rs 500 for every extra hour of delay.”
