Automation drives empathetic customer centricity
NIIT Technologies Limited, a leading global IT solutions provider, today announced the partnership with Nanoheal, a predictive tech support and IT helpdesk platform. NIIT Technologies will leverage Nanoheal’s platform within its holistic automation framework “Excelerate” to deliver intelligent and empathetic helpdesk solution.
Nanoheal comes with a made-to-order issue resolution database and a self-managing engine. Nanoheal’s predictive intelligence goes beyond the realms of machine learning, to bring in true automation in resolving devices issues without the need of human intervention, through its autonomic engine.
Arvind Mehrotra, President and global head, Infrastructure Management services NIIT Technologies stated, “Nanoheal’s non-invasive remote management technology is perfectly aligned with customer centricity as it allows users to continue to work while support staff work on resolution. The solution will help improve workplace productivity, provide superior customer experience and cost effectiveness.”
The seamlessly connected agent dashboard delivers instant support without remote support tools or end-user intervention. Additionally, it also provides a single pane management of all the devices including laptops, desktops, mobiles, tablets, wearables and others.
Sridhar Santhanam, Founder & CEO, Nanoheal stated, “Nanoheal’s predictive technology can achieve 70% reduction in average handle time and 20-30% of cost savings. We are delighted to partner with NIIT Technologies which is proactively looking at automation for providing better customer experiences beyond its usual benefits”
