PayPal, a payments platform, has said it has extended the time for customers and merchants to file a refund claim to 180 days from 60 days at present.
The extended period will be applicable for all PayPal users and will cover both goods and services, it said in a release.
With the extension, merchants will get more time to alleviate customer concerns and process refunds in a smooth and efficient manner, it added.
Anupam Pahuja, managing director, PayPal India said: “The extended refund period is another step towards improving the user experience and enabling them to manage refunds effectively thereby increasing customer delight.”
PayPal increases refund claim period to 180 days
