To tap into the agility and innovation of the cloud and drive innovation based on the SAP HANA platform, SAP AG(NYSE:SAP) is making it easier than ever for companies. The company today announced it will expand and enhance its support programme across all products and solutions to ease the customers’ journey to the cloud via the SAP ONE Support programme.
Designed for flexibility and simplification of the customer experience, the programme will help to deliver a harmonized and integrated support experience to companies of all sizes and across all deployment scenarios. This is intended to help enable customers transitioning to the SAP Cloud powered by SAP HANA at their own pace, driving innovation while leveraging existing on-premise investments. With SAP ONE Support, companies would be able to focus on business value creation based on SAP Cloud powered by SAP HANA, and leave process orchestration to their provider.
“By building on and expanding the SAP support programme via SAP ONE Support, we can remove complexity and add the flexibility and simplicity of the SAP Cloud tailored to the individual needs of our customers. It will be easier than ever for our customers to mix public cloud applications and services, private cloud managed services and on-premise technology according to their needs allowing enhanced and accelerated business outcomes. The SAP Cloud powered by SAP HANA creates a new set of opportunities for customers,” said Gerhard Oswald, Member of the Executive Board of SAP AG, Scale, Quality & Support.
SAP ONE Support provides a single access point regardless of technology, deployment method or SAP solution, aiming to enable a seamless delivery and support experience across business process scenarios, including mission-critical support. The first set of proof points will be showcased at the SAP ONE Support Center and SAP MaxAttention Lounge onsite at SAPPHIRE NOW, being held from June 3–5, 2014, in Orlando, Florida.
