Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Organisations that lean into AI are
The 12th Global Edition of the World CX Summit and Awards, an event by Trescon, drew to a close at JW Marriott Hotel, Bengaluru on 19th September 2024. The event saw participation
More and more businesses are exploring Artificial intelligence (AI) technologies to drive digital transformation. CSPs, cable companies, and the entire industry must find a path to value creation or be left behind.