1. What is the role of generative AI like ChatGPT in delivering immersive customer experiences? Cristina Fonseca : Immersive CX is fast becoming the new standard of CX, driven largely by what
Here’s the interview snippet from the interaction with Cristina Fonseca, the Head of AI at Zendesk. Saumya: What excites you about technology like ChatGPT? Cristina: ChatGPT is based on an LLM which