“As we look towards 2028, the landscape of employment in India is set to transform significantly due to emerging technologies. At Lumina Datamatics, we foresee a surge in demand for roles such
The current competitive landscape in the IT channel segment is quite dynamic. What’s your take and preparation for the same? The IT channel segment in India is very diverse yet fragmented, and
In today’s fast-evolving digital world, businesses are increasingly relying on technology to stay competitive. One of the most transformative innovations reshaping enterprise applications is Generative AI (GenAI). Once a concept of the
Wednesday, 18 September 2024, Bengaluru: With one day to go until the World CX Summit and Awards 2024 unfolds, the stage is set for India’s top-notch gathering of customer experience leaders and
As India rises as a leading hub for technological innovation, the 12th Global Edition of the World CX Summit and Awards, hosted by Trescon, will examine the evolving customer experience (CX) landscape.
VCOM Technologies, a leading provider of advanced IT solutions, is pleased to announce the appointment of Shyam Lodh as the new Chief Executive Officer. Shyam brings over two decades of unparalleled experience
AI expert will advise on Zendesk industry-leading AI offerings Zendesk, the company providing the most complete AI solution for CX on the market, today announced Lila Tretikov has joined its Board of
RANZ, established in 2011, are leading Premium quality IT accessories manufacturer and supplier in India. Envisioned 10 years ago by its MD Mr. Anjani Joriwal, the company was started with a vision
BT Group expands strategic relationship with ServiceNow to improve customer and employee experiences
ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ServiceNow’s Now
Expereo, the world’s leading global intelligent internet company that connects people, places and things anywhere, today announces the appointment of Eric Wong as President of Asia Pacific (APAC). This marks the next
Real-time Agent Assist and Manager Assist harness the power of Gen AI to increase customer satisfaction and boost revenue-generating opportunities. Convin aims to capture a 25% market share over the next few
The strategic partnership aims to bring FLOW, the new-age WFM solution, to small- and medium-sized BPMs FLOW today announced a strategic partnership with Exato as its reseller and implementation partner with exclusive