—New Relic, the Intelligent Observability Platform, published its State of Observability for Retail report, showcasing how leading retail organizations are using observability to enhance digital customer experiences, and improve operational efficiency. The report, based
New Relic State of Observability for IT and Telecommunications report shows 43% of respondents say the adoption of AI technologies are driving the need for observability, and 56% have a preference for
With 20+ innovative AI features, SurveySparrow sets a new standard in enhancing customer experience. In the age of AI and automation, SurveySparrow, the leading experience management platform, takes the lead by incorporating
With 20+ innovative AI features, SurveySparrow sets a new standard in enhancing customer experience. In the age of AI and automation, SurveySparrow, the leading experience management platform, takes the lead by incorporating
With the launch of Kapture’s vertical-specific LLMs, the platform becomes a pioneer in revolutionising industry-specific customer interactions, anticipating 80% of automated ticket resolution, significantly reducing the average handling time by 70%. Kapture,
Avaya and Frost & Sullivan release new research that shows the impact of Customer Lifetime Value on long-term profitability and growth Research shows high performing, strategic CLV companies make the contact center
Virtusa Corporation , a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced it has been recognized as the
Top Avaya partner for Unified Communications across India, China, Russia, CIS and MEA for Award Recognizes Unified Communications Growth and Focus on Delivering Customer Value VIS Networks, an esteemed Platinum partner of
Simplified and faster access to contact center technology for customer service agents First project to streamline the agent experience using WebRTC and Chromebooks Enables increased mobility and flexibility in staffing Avaya today
Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and Chromebooks
Named Avaya Partner of the Year for India at Global Growth Markets Awards Achieved 115% YoY growth with the inclusion of Avaya solutions into the company’s distribution model Enkay Technologies, a leading
Avaya has appointed Mr. Priyadarshi Mohapatra as Managing Director, India and SAARC. Priyadarshi will be responsible for providing strategic direction to the India operations, managing India business priorities, and enhancing Avaya’s position
