Expereo, the world’s leading global intelligent internet company that connects people, places and things anywhere, today announces the appointment of Eric Wong as President of Asia Pacific (APAC). This marks the next
Real-time Agent Assist and Manager Assist harness the power of Gen AI to increase customer satisfaction and boost revenue-generating opportunities. Convin aims to capture a 25% market share over the next few
The strategic partnership aims to bring FLOW, the new-age WFM solution, to small- and medium-sized BPMs FLOW today announced a strategic partnership with Exato as its reseller and implementation partner with exclusive
Amazon Bedrock gives organisations across India the ability to build and scale generative AI applications Max Life Insurance, Shellkode are among customers and AWS Partners welcoming the launch Amazon Web Services (AWS),
Newgen’s platform for Trade Finance, designed by industry experts, emerges as a game changer for banks Newgen Software, a global provider of a low-code platform for end-to-end automation at scale, announced that
PhonePe App users traveling to the UAE can now make payments using UPI at Mashreq’s NEOPAY terminals, available across a wide array of retail stores, dining outlets, as well as tourist and
RefineCX brought together 50+ CX leaders to explore GenAI and beyond for modern customer experience. SurveySparrow, a leading customer experience management (CXM) platform, hosted ‘RefineCX India’ at Sofitel Mumbai BKC on
Enabling Enterprises to have a seamless omnichannel experience using WhatsApp Business Platform Tata Tele Business Services (TTBS), one of India’s leading B2B digital and cloud services provider has announced to offer Single
AiSensy, a pioneer in WhatsApp marketing, has launched a groundbreaking feature – Carousel Messages on WhatsApp. This innovative tool allows businesses to send carousel-format messages, showcasing multiple products and services in one
Teleperformance accelerated its transformation into a leading global group in digitally integrated business services, recognizing the changing market environment. Recently, Frost & Sullivan assessed the customer experience outsourcing services industry and, based
In a significant move that promises to redefine customer experience in the consumer durables sector, HORIBA India, a subsidiary of the globally acclaimed HORIBA Group, has gone live with Kapture CX. This
Danfoss, the Danish multinational engineering group to leverage generative AI with Google to transform customer experience and streamline internal processes. Danfoss and Google today announced a strategic partnership to make use of