Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance
Devendra Kumar (DK) Sharma, President and COO, Kore.ai The year showed the potential of transformative impact of advanced AI, particularly through LLM-based applications like ChatGPT. Generative AI has set off an explosive
SuperBot, a leading innovator in communication technology, has proudly announced the success of its cutting-edge product, SuperBot Version 6.0. With an impressive track record of serving 350 clients to date, SuperBot is
Customers of CleverTap, the all-in-one engagement platform, have seen a significant 561% return on investment (ROI), according to a Forrester Total Economic Impact™ (TEI) Study commissioned by CleverTap. The study investigates the potential ROI
Kapture CX, the SaaS-based Customer Experience platform, has appointed Deepak Leelavinothan as the Vice President of Products. He comes with a track record of driving product innovation and enhancing customer experience through
Lemnisk, a frontrunner in the enterprise Customer Data Platform sector, has reported a significant surge in revenue and profitability driven by its strategic focus on large enterprises. A customer data platform (CDP)
New Relic report reveals retailers are increasing their observability investment to help reduce downtime and time to incident resolution ahead of anticipated record-high holiday season spending New Relic (NYSE: NEWR), the all-in-one
Setu Nutrition (SETU), the pioneer in direct-to-consumer supplements founded by Nihaal Mariwala and backed by the Mariwala Family of OmniActive Health Technologies, has secured substantial funding through investments made by High Net
Amdocs’ platform will enable Airtel to create a single bundled plan and bill for all its services; automated billing processes will ease bottlenecks, enhance customer experience and deliver greater value to customers
In view of some recent news reports based on a talking about the apparent job losses in the Indian IT/BPM industry, NASSCOM would like to clarify and put things in perspective around
Flybot, a lifestyle brand that deals in fashionable consumer electronics, exhibiting an urban design language has achieved 1000+ service centres covering all major cities in both Rural & Urban areas in a
Third quarter fiscal 2016 revenue of $150.6 million increased 5% sequentially and 22% year-over-year. Third quarter fiscal 2016 diluted EPS on a GAAP basis was $0.38, compared to $0.40 in the year