Honeywell and PwC India have announced a strategic initiative aimed at accelerating digital transformation for businesses, helping them future proof their operations. This collaboration combines PwC India’s expertise in management and technical
Real-time Agent Assist and Manager Assist harness the power of Gen AI to increase customer satisfaction and boost revenue-generating opportunities. Convin aims to capture a 25% market share over the next few
MYOB, Australia’s original unicorn, faced the challenge of optimizing its employee support experience as it scaled. Using Zendesk, MYOB internal support teams now maintain a comprehensive self-help library. Automations, triggers, and integrations
EVM is a “Made in India” brand of consumer electronics that prioritizes customer satisfaction and offers affordable products. They involve every step of the manufacturing process, from raw material acquisition to inspection
In a significant push towards fulfilling its commitment to offer end-to-end premium experience to users, Xiaomi, a global technology leader, has introduced Xiaomi Priority Club. Crafted to enhance consumer experience across touchpoints,
NEC Corporation (NEC; TSE: 6701), a leading global IT and network transformation services provider, will launch a new User Plane Function (UPF) product for telecom operators that can be used to
Sunovaa, a leading IT services provider, is thrilled to celebrate its 14th Foundation Day, marking a significant milestone in the company’s journey of innovation and success. Over the years, Sunovaa has
In a significant move that promises to redefine customer experience in the consumer durables sector, HORIBA India, a subsidiary of the globally acclaimed HORIBA Group, has gone live with Kapture CX. This
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk today announced it completed its acquisition of Klaus, the
General satisfaction with service providers score rises to 80% Hexaware, a global IT services and digital solutions leader, has secured a prominent position in the latest Whitelane Research 2023/2024 IT Sourcing Study
Fusionnet, a dynamic Internet Service Provider, is revolutionizing the telecom industry in Gaur City, Greater Noida region by introducing groundbreaking services that prioritize customer satisfaction and service quality. With a commitment to
Global leader in conversational AI, which handles more than 12 billion conversations across more than 85 countries annually, uses generative AI to self-serve 90% of incoming customer queries, reduces operational costs by