At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service
Kapture CX, a leading Enterprise-SaaS player in the CX space has expanded its international operations into the US Energy Retail sector with the launch of its highly verticalized enterprise-grade Customer Experience Automation
Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance