Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2021 Contact Centre as a Service (CCaaS) Magic Quadrant1, for its ability to
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching a Rapid Response offer to help civic agencies and enterprises build resilience and ensure business continuity as COVID-19 surges in