A study undertaken by Ozonetel, a leading omnichannel customer communication platform provider, has unveiled new insights pertaining to the contact center industry in 2022. The study is an analysis of 22 million calls made
With a tight labor market and economic uncertainty on the horizon, Indeed and Glassdoor today released the 2023 Hiring & Workplace Trends Report, an inaugural multi-country report that uncovers emerging labor market trends and insights into
How IT Tech-Driven Companies Drive Innovation with Customer Insights? Over the past 20 years, many factors have contributed to the overhaul of digital technology. For example, the internet and the internet of
EcoEnergy Insights, a Carrier company and leading provider of Artificial Intelligence (AI) and Internet of Things (IoT) – enabled services, is recognized as a leading company on Frost & Sullivan’s Frost Radar
With no download SaaS analytics, work groups and small and medium businesses can accelerate time to value Qlik®, a leader in visual analytics, today announced that Qlik Sense® Cloud Business, its SaaS-based
One of the most talked about technology in today’s world is Business Intelligence (BI) that has brought a revolution in the way business is done these days. Business intelligence is a set
If the FBI wins its court fight to force Apple’s help in unlocking an iPhone, the agency may run into yet another roadblock: Apple’s engineers. Apple employees are already discussing what they
Trend Micro Incorporated, the global cloud security leader, has announced Q1 incentive schemes for Partner Sales & Presales representatives for Trend Micro Deep Discovery, Deep Security as well as for its range of