Union Budget 2024 | Insights from Industry Leaders

  “We are pleased with the Union Budget 2024’s focus on digitalization and data governance. The substantial investment in digital infrastructure and encouraging private sector involvement presents exciting opportunities. At Fulcrum Digital,

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AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance

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