Kapture – a renowned SaaS-based Customer Experience platform has announced the appointment of Gaurav Juneja as the new Chief Revenue Officer (CRO). As part of the strategic appointment, Gaurav will be responsible
With the launch of Kapture’s vertical-specific LLMs, the platform becomes a pioneer in revolutionising industry-specific customer interactions, anticipating 80% of automated ticket resolution, significantly reducing the average handling time by 70%. Kapture,
In addition to expanding its footprint in the ASEAN market, with a specific emphasis placed on the Philippines. Kapture CX, the SaaS-based Customer Experience platform, has appointed Patty Briones as the Country
In the rapidly evolving landscape of customer support, the advent of AI-driven technologies has brought about transformative changes. However, despite the leaps made in AI capabilities, many enterprises remain cautious about embracing
The tectonic shift to digital-first experiences has burdened the customer support teams with expedited processes. Around 185 million online shoppers were recorded in 2021 across India, which is likely to reach 425
The new solution is a combined mix of Kapture’s AI engine and OpenAI’s Generative capabilities that will augment the customer service for enterprises of all sizes Kapture CX– a renowned SaaS-based Customer