In the rapidly evolving landscape of customer support, the advent of AI-driven technologies has brought about transformative changes. However, despite the leaps made in AI capabilities, many enterprises remain cautious about embracing
The tectonic shift to digital-first experiences has burdened the customer support teams with expedited processes. Around 185 million online shoppers were recorded in 2021 across India, which is likely to reach 425
The new solution is a combined mix of Kapture’s AI engine and OpenAI’s Generative capabilities that will augment the customer service for enterprises of all sizes Kapture CX– a renowned SaaS-based Customer