Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Organisations that lean into AI are
AI expert will advise on Zendesk industry-leading AI offerings Zendesk, the company providing the most complete AI solution for CX on the market, today announced Lila Tretikov has joined its Board of
Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that Teresa Anania has joined the company as Chief Customer Officer (CCO). Anania will play a key role in
MYOB, Australia’s original unicorn, faced the challenge of optimizing its employee support experience as it scaled. Using Zendesk, MYOB internal support teams now maintain a comprehensive self-help library. Automations, triggers, and integrations
At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service At its Relate global conference, Zendesk announced the world’s most complete service solution for the
Platforms for customer assistance are crucial for improving business operations since they improve customer happiness, efficiency, and communication. These powerful technologies centralise contacts, enabling support teams to handle requests in an efficient
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences Zendesk, Inc., today announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM)
Here’s the interview snippet from the interaction with Cristina Fonseca, the Head of AI at Zendesk. Saumya: What excites you about technology like ChatGPT? Cristina: ChatGPT is based on an LLM which