IT Voice – Why is 2025 considered the year of Agentic AI, and what key factors are driving its adoption in customer experience (CX)? Maureen Chong – 2025 is poised to be
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service At its Relate global conference, Zendesk announced the world’s most complete service solution for the
18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences
