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No premium to be paid by Telenor subscribers
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Two months of free cover to all new customers
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Speedy and hassle-free procedure to settle claim within 7 days
Strengthening its commitment to offer more value on every transaction done with Telenor India, the 
companyhas launched free insurance cover for all its customers. Today it announced that over 2.0million users have enrolled for the insurance scheme and nearly a millioncustomers have already got insured.
Telenor Suraksha, the free life insurance scheme, is first of its kind initiative in the country and is available to all existing as well as potential Telenor customers. With this scheme, the company is taking forward the financial inclusion agenda of the government and spreading the life security net to the masses.
Commenting on the overwhelming response to the offer, Shrinath Kotian, Circle Business Head –Andhra Pradesh, Telenor India said, “Telenor India, believes in providing more value to its customers through its innovative and affordable products. Free Life Insurance is a testimony to our customer centric approach. Through this simple and hassle free offer, we are empowering society and increasing financial security. For our customers ab life is full paisa vasool.”
Telenor users can avail this service by calling customer service centres or dial the self-help menu *121# or opt-in for it by approaching any of the 265retail outlets in the region. For every recharge done by the customer, a 100X insurance cover will be provided to him up to a maximum of Rs 50,000. For customers availing this offer, there is no separate documentation required.
Industry estimates show that currently less than 4% of India’s population has an insurance cover of any type. The primary reasons for the low penetration are issues like lack of awareness, cumbersome enrolment process, cost of insurance and lack of trust. Lack of distribution network has also restricted insurance products becoming popular and pervasive.
“Telenor’s insurance scheme has been designed to remove the barriers to insurance adoption. We have simplified the enrolment process and smoothened the process of settling claims in less than seven days. This ensures that the customer gets the due amount without going through any hassles,” said Srinath.
Recently, Telenor settled the first claim in the circle. A cheque of Rs.50000 was handed over to Mrs. Venkataiah, wife of Late. SamaVenkataiah whowas insured under Telenor Suraksha and lost battlewith kidney failure. After the claim was submitted, it was processed within 72 hours. “The money that I have received will be used in our daughter’s wedding,” shared Mrs. Venkataiah on receiving the cheque.
Telenor is working with Shriram Life Insurance and MicroEnsure for its insurance offer. At each customer touch point, trained staff is available to educate the customers and address their queries. In the unfortunate incident of death of a customer, the claim is processed by submitting relevant documents like the death certificate, nominee id proof and the SIM card.
Currently, Telenor serves 5.0million customers in AP&TS circle.
