IT VOICE -What is your vision for Syntel by Arvind and Arya Omnitalk by the end of 2025?
Venkatesh Palanidas: Our vision is to leverage our make in India capability and ensure we bring cutting edge technologies to India and this will help us achieve consistent growth, with a target of doubling our size every three years. We plan to strengthen our R&D capabilities, expand our product lines, and continue offering cutting-edge technologies. By focusing on growth and innovation, we aim to remain at the forefront of technology solutions, meeting the evolving needs of our customers.
We believe our comprehensive suite of solutions and more than 30 years of Industry experience in varied solutions sets us apart in the Industry. We cater to a diverse range of businesses with unique requirements. From providing mission critical business communication solutions like Walkie-Talkies, Unified communication and Contact Center Solutions to IoT and Fleet Mobility solutions for all Industry verticals. Our combined understanding of diverse technology platforms and business processes of different verticals gives us an added advantage in facilitating the delivery of cutting-edge solutions and fueling our customers growth. Syntel by Arvind is accelerating its leadership in Enterprise Communication, Audio Visual System Integration and its Security and Surveillances portfolio. By End of 2025, we are looking at global expansion and enhancing our sustainability initiatives. Our talent-focused approach has helped the company stay competitive in this rapidly evolving market.
IT VOICE : How do you see the telecom and enterprise communication sector evolving over the next two years?
Venkatesh Palanidas : The telecom and enterprise communication sector is poised for rapid transformation over the next two years. Key trends include the expansion of 5G, enabling faster and more reliable communication for mission-critical applications. AI-driven analytics and cloud integration will enhance surveillance and audio-video solutions. The demand for real-time, secure, and rugged communication tools like walkie-talkies and body-worn video will grow, particularly in public safety and enterprise security. Edge computing will improve latency and operational efficiency. Interoperability between communication devices will become a priority. IoT and smart surveillance will drive intelligent decision-making. Hybrid work environments will require more advanced AV integration.
With the convergence of Telecom and Enterprise Communication, businesses are looking for solutions that combine high-quality communication infrastructure (for both voice and video) with interactive AV setups. Syntel by Arvind could offer end-to-end solutions that include both Enterprise communication and AV systems to provide a seamless enterprise communication experience.
IT VOICE : What role does Syntel by Arvind and Arya Omnitalk aim to play in shaping the industry’s future?
Venkatesh Palanidas : We are excited about our role in shaping India’s future. Our advanced communication solutions, support for smart infrastructure, and commitment to sustainability are all part of our contribution in shaping the Industry 5.0. Our focus is on driving innovation that supports the nation’s growth and positions India as a leader on the global stage. We enhance real-time connectivity with advanced solutions, ensuring seamless communication in demanding environments. Our body-worn video solutions and security surveillance cameras empower law enforcement and enterprises with high-quality evidence capture and situational awareness. We strengthen security with AI-powered surveillance cameras, and sensor based devices that can detect threat in sensitive areas where cameras are not allowed enabling proactive threat detection. Our expertise in audio-video system integration enhances collaboration and operational efficiency across industries. By leveraging 5G, IoT, and AI, we create smarter, more responsive communication ecosystems. We are driving the industry’s evolution by delivering cutting-edge, reliable, and future-ready communication technologies.
IT VOICE : How does sustainability and digital transformation align with your vision for the company?
IT VOICE : Sustainability is a core focus for Arya Omnitalk and Syntel. We actively work to minimize our environmental impact by partnering with ESG consultants to implement sustainable practices. Our advanced solid waste management solutions monitor and track fleets in real-time, enhancing productivity and optimizing fleet utilization. These technologies promote recycling and waste reduction, significantly reducing the environmental footprint of waste disposal. By integrating these practices, we support a cleaner, more sustainable urban environment, aligning with both India’s growth and environmental sustainability goals.
Arya Omnitalk’s mission revolves around creating sustainable and tech-enabled solutions to solve complex urban challenges, especially in the waste management sector. The company is working closely with municipal authorities, industries, and communities to deliver innovative solutions promoting environmental responsibility and operational efficiency. By focusing on smart waste management, Arya Omnitalk exemplifies its commitment to building cleaner and greener urban spaces, aligning with India’s sustainability goals and global environmental standards. With an innovative approach, tech-enabled solutions and model cities that support the initiatives by Arya Omnitalk, the company is making great strides in making waste management tech-enabled.
IT VOICE : What are the primary growth areas that Syntel by Arvind and Arya Omnitalk is focusing on for 2025?
Venkatesh Palanidas : Our product offerings are designed to meet both the immediate and long-term needs of our developing nation. For instance, our digital mobile radio systems provide robust communication solutions for large enterprises and government entities, ensuring critical information is transmitted reliably and securely. Our PoC technology enhances traditional walkie-talkies with features like geofencing and geo-tracking for city-wide connectivity. The implementation of AIS 140 GPS tracking devices is revolutionizing transportation and road safety in India. Our IoT connectivity solutions drive operational efficiency and smart decision-making across industries by enabling seamless interaction between devices and systems. This innovation enhances productivity and supports the development of smarter infrastructure, a crucial aspect of the Viksit Bharat initiative Our Security cameras, Audio Visual System Integration, Network Integration and Make in India Enterprise communication devices ensure that we support all forms of Governments Viksit Bharat Vision.
IT VOICE : Are there any new product lines or technologies that will define your strategy this year?
Venkatesh Palanidas : In today’s world, where crime is on the high-rise, the need to offer absolute security and safety in the becomes a top priority. Without this, there is too much at stake. AI-based solutions are making it easier to achieve strict vigilance and build a safer environment. The HALO Smart Sensor 3C is one such innovation that has gained significant traction. This AI-integrated device, provides real-time air quality monitoring, vaping detection, and sound alerts, which makes maintaining safe and healthy spaces for guests and staff easier.
As we look to the future, the synergy between AI and advanced technology will continue to drive innovation in the industry. Additionally, real-time monitoring, is a constant requirement .Arya Omnitalk’s VB400 integrated with AI-powered video analytics is a body-worn camera, provides security personnel with the ability to monitor premises efficiently and consistently in real time. This camera not only enhances on-ground security but also ensures transparency and compliance with safety protocols, which is extremely crucial in a guest-oriented industry. Clubbed with our audio-visual SNEOS camera sensors, these VB400 cameras and Motorola walkie-talkies can help on-ground teams to respond in situations concerning privacy, coordination and overall monitoring of the properties more accurately.
In Syntel, we are Launching our Interactive Flat Panel Display to the larger audience and the Channel Partners community very soon. This will one of the very few Interactive Flat Panel displays in India with an integrated AI module which can be used for perfect Interactive Display panels in Education industry and corporate L&D centers along with Board rooms.
IT VOICE : How does the company plan to strengthen its position in domestic and international markets?
Venkatesh Palanidas : As the AI sector is rapidly evolving, we plan to integrate AI-driven insights and machine learning algorithms into our product offerings to provide smarter and more predictive solutions, which would appeal to both domestic and international markets.
We also wish to expand our smart city and IoT solutions for urban infrastructure, transportation, and healthcare that would significantly open domestic market potential, especially in growing cities.
Given the increasing concern about security, Arya Omnitalk along with Syntel could bolster its security offerings to ensure that its IoT devices and systems are secure, providing a competitive edge in the global market.
IT VOICE : What partnerships or collaborations are you exploring to accelerate growth?
Venkatesh Palanidas : Strategic partnerships and collaborations are vital for accelerating growth, expanding market reach, and enhancing their product and service offerings. We have constantly been partnering and collaborating with top global brands like MOTOROLA, NEC, ALCATEL LUCENT, BOSE and many such international brands. We also have a telecom partnership with all telcos in india like Airtel, Jio and Vi. This partnership and collaboration have helped us with a constant joint GTM to leverage each other’s strength in the marketplace.
IT VOICE : What measures are being taken to adapt to emerging market demands and technological disruptions?
Venkatesh Palanidas : Innovation has always been a corner stone to be relevant in the marketplace, we ensure we adapt to market trends and bring in various innovative approaches for instance with the rapid growth of IoT technologies, Arya Omnitalk is continuously innovating its platform to integrate new sensor technologies and data analytics to optimize various business operations for our customers. We are likely to increase our focus on automation, real-time tracking, and predictive analytics to improve operational efficiency for clients. We are exploring AI-driven technologies for demand forecasting, inventory management, and route optimization. By integrating such AI, they can help clients make smarter decisions, reduce operational costs, and improve customer experience. At Syntel Telecom we have been partnering with all Telecom operators in India and we are trying to leverage the Cloud and Edge computing infra along with latest 5G deployment of operators and utilize it for many of our remote security and surveillance solutions with a combination of solar panels to make it a very efficient and robust solutions for all customers.
IT VOICE : How is Syntel by Arvind planning to improve customer service and satisfaction in 2025?
Venkatesh Palanidas : We have enhanced our customer centric approach with faster response times and dedicated service teams.We have 24/7 customer support and AI-driven chatbots for quick issue resolution.We have invested heavily in advanced technology and Innovation by introducing
next-gen communication devices with improved durability and better connectivity, ensuring seamless operations for enterprise and SMB’s
We have collaborated with industry leaders for Market expansion and expanded distribution networks to ensure wider accessibility and faster issue resolution. By implementing these strategies, we aim to drive superior customer satisfaction, ensuring seamless, secure, and efficient communication and security solutions in 2025.
IT VOICE : What strategies are being implemented to enhance workforce skills and innovation?
Venkatesh Palanidas : We prioritize upskilling and technological preparedness through rigorous training programs. All engineers are mandated to obtain certifications for new systems, ensuring they stay current with technological advancements. This extends to municipal staff using our waste management technology and local talent involved in setting up and maintaining infrastructure, such as cameras on highways. We also focus on raising awareness among citizens to engage them in initiatives like Clean City programs. Our goal is to enhance employability and ensure that communities are well-prepared to use and maintain modern technologies.
IT VOICE : How are you optimizing operations to maintain cost efficiency and quality?
Venkatesh Palanidas : To balance cost efficiency and quality, we are constantly adopting and combining technology-driven solutions, streamlined processes, strategic outsourcing, and continuous improvement practices. Leveraging automation, cloud infrastructure, data analytics, and agile methodologies allows us to optimize both costs and quality while keeping up with market demands.
IT VOICE : What role will marketing and brand positioning play in achieving your goals for 2025?
Venkatesh Palanidas : Ensuring a unified brand experience across all touchpoints is crucial for a strong brand presence. Consistency in customer communication builds brand recognition, trust, and ultimately, customer loyalty.. Our measurement approach tackles brand impact through several key areas. First, we focus on brand awareness. We track brand mentions, website traffic, and social media engagement. This data helps us understand how effectively our messaging reaches the target audience .Next, we delve into brand recall. We conduct surveys and analyze online reviews to gauge customer sentiment and identify areas for improvement in messaging and product offerings. This allows us to refine our approach to ensure it resonates with the target market. Brand perception is another crucial aspect. We analyze online reviews, social media conversations, and customer feedback to understand how customers perceive our brand. This allows us to identify areas where our brand image might not be aligned with the intended message. By addressing these inconsistencies, we can ensure our brand resonates with the target audience on an emotional level. The goal is to ensure our brand message is clear and consistent throughout the customer journey.
IT VOICE How do you plan to differentiate Syntel by Arvind from competitors in the market?
Venkatesh Palanidas : We are constantly investing and reviewing our innovation and OEM partnership initiatives to ensure we make our competition irrelevant. We have a strong customer and brand connection with our loyal customers that we have built over the last 3 decades and our Customer NPS surveys and reviews have always helped us to improve our customer expectations and grow further on our strengths. We have invested in our R&D and service labs that have been a constant source of ideas and innovations that have kept us ahead of the game in our businesses.
“Venkey is a dynamic and visionary leader with over two decades of experience in driving strategic growth across the telecommunications and technology sectors. As the Chief Strategy Officer at Arya Omnitalk and Syntel by Arvind, Venkey spearheads innovative business strategies aimed at increasing Digital Brand presence, Drive the Marketing and Inside Sales teams, and implementing cost-optimization initiatives. His mission is to support the leadership team to achieve a 3x business growth by leveraging digital marketing and modern business practices. “
