“In an exclusive interview with ITVoice, Mr. Prashant K. Karnik, Senior Vice President and General Manager Hi-Tech Business Unit, Part of the Board of Directors at Infogain., reveals his strategies for business in India…„
Megha:- Tell us more about Infogain?
Mr. PK Karnik:- Infogain is a leading IT solutions provider with strong focus on new age digital technologies. We provide digital transformation of customer-facing technologies & consumer facing interfaces, processes and applications, leading to a more efficient and streamlined customer experience. Infogain has close to 4000 employees and 9 delivery centers across US, Europe, the Middle East, Asia Pacific and India. Infogain specializes in areas such as software product engineering, digital service automation, cloud, mobility, testing and business intelligence & analytics. Infogain has a customer retention rate of 90%+ over a five-year period.
Megha:- What are your strategies and future projections for the Hi-Tech business?
Mr. PK Karnik:- As any other sectors, the Hi-tech business is also facing the challenges of a digital era – Independent Software Vendors have to outsource a chunk of their work to stay relevant today. The concept that the Engineering Service Providers (ESPs) will simply offer tactical engineering support to Independent Software Vendors (ISVs) and Original Equipment Manufacturers (OEMs) is no longer valid today. ISV’s need to re-define their product strategy, to roll-out faster to the market, they have to adopt agile methodologies. Also there is a need to provide Product as a Service (Paas), which means the application need to be maintained at the ISV’s end. Today Product Engineering Service (PES) providers are helping ISVs to develop superior products and speed time to market keeping pace with digital demand. This provides excellent opportunity for software companies like Infogain which can provide a modern set of technologies and processes to develop and run software solutions. We can help them optimize costs by providing dual shore agile teams, they can go faster time to market with our reusable frameworks and accelerators. Our experience in new platforms will help them to develop and re-invent products with latest technologies.
“Infogain has extensive experience in Outsourced Product Development with a dedicated High Tech team size of 700 people and serving more than 30 clients.”
Megha:- How is the product engineering services evolving in the digital era?
Mr. PK Karnik:- Earlier companies were reluctant to extend their carefully guarded R&D process to an outside partner. While they used to outsource software development and testing processes, they had internal teams for R&D strategic planning, technology planning and intellectual property. This scenario is now changing completely with shorter product cycles, faster shipping speed, unforeseen competition, mass standardization (and modular customization for multiple markets), shrinking R&D budgets, customer-driven experiences, disruptive technologies and the need for a global talent pool, ISV’s today are more and more dependent on IT vendors. Given the complexities of disruptive technologies–smart products, mobility and analytics – outsourced PES are helping ISV’s speed time to market, reduce costs, ensure high-quality development based on the most advanced technologies, reach global markets and increase productivity. Today’s product development means constantly watching competitors on a global scale, spotting emerging technologies aimed at meeting customer needs, and acting on this information with rapid development.
Megha:- Tell us more about your client base?
Mr. PK Karnik:- We have a strong clientele across our key verticals – servicing 5 of the world’s largest 50 companies, and 24 of the Fortune 500. We have million-dollar engagements with over 25 customers, many of which have been with us for 5 years or more. Infogain has been successfully able to maintain long term relationships with many of its customers which is a testament to trust that the clients bestows on us.
Megha:- What are the services provided by Infogain to their clients?
“Mr. PK Karnik:- We provide end-to-end services from new age technology solutions like Cloud, Mobility, Analytics, Knowledge Management, Customer Relationship Management, Usability Engineering to support for legacy application maintenance & development, testing and Enterprise Services.”