Woman tries to top up Metro card, duped of Rs 1 lakh

Cybers crooks are devising new ways to con people. A 27-year-old woman from south Delhi was duped after she failed to recharge her Metro card through a mobile wallet. The incident happened last week.
The victim later received a call from a woman claiming to be a Delhi Metro official, who promised to rectify the error and recharge her card. The fraudster convinced her into sharing confidential information, including OTPs, and transferred over Rs 1 lakh from her account.
Cops are trying to track down the IP address of the computer that was used to commit the fraud. Police suspect that the fraudster was aware of the victim’s primary details, like the card number and name, apart from the fact that she was facing a recharge issue with her Metro card.
“The gang must have exploited the problem she had faced with her Metro card and forced her to share confidential information. While the two were on call, the fraudster woman was actually using the victim’s card details and OTP to transfer money online. This is a new modus operandi,” said a senior police officer. Police are in touch with Axis bank, DMRC and mobile wallet firm Paytm to get details. The victim has submitted her passbook, emails, transaction screenshots and messages with cops.
The victim lives in Nizamuddin and works with a private firm. She used to commute to work on Delhi Metro and used a smart card to skip the queue.
She claimed that when she tried to recharge her Metro card for Rs 200, the fare did not get credited even though the money was deducted from her bank account. She then sent an email to Paytm and Metro officials for help.
Soon, she received a call from a number (***3838956) with the woman on the other side claiming to be from DMRC customer care. “She asked for my debit card’s last four digits, which I shared with her. After that I had received the OTP number against Rs 10 thrice. I gave her the OTP as she told me that the earlier code had expired,” the victim said.
“After I finished talking with her, I got a call from Axis bank informing me that Rs 40,000, Rs 19,900, Rs 22,000 and Rs 19,900 had been deducted via unauthorised transactions from my account. The bank has blocked my card now,” the victim stated in the FIR.