Zomato, a food and grocery delivery service, has begun experimenting with generative artificial intelligence (AI), joining the growing number of businesses hastily developing new products based on the emerging technology in an effort to improve consumer experience. The integration with generative AI will be able to handle the increasing loads more efficiently and effectively, the individual continued. “A big portion of customer conversations within the app are currently automated.
According to one of the individuals, the Gurgaon-based business, which also owns the rapid commerce platform Blinkit, also intends to hire developers for machine learning, data science, and natural language processing positions to develop AI-based solutions.
This person stated that “Zomato has appointed a head of AI product development to drive these efforts,” and that the team will be attempting to integrate AI into a number of customer-facing features, including search and notifications, as well as backend tools, including product photography, customer support, etc. These programmes will be created for both Blinkit and Zomato.
“Over the past year, Zomato has fine-tuned neural networks that, among other things, forecast the timing of food preparation and delivery. “With generative AI, we are exploring. For instance, Blinkit’s app currently offers virtually endless recipes with a list of essential items.
Internet companies all over the world are quickly integrating AI techniques to enhance offerings.
Deep Kalra, the founder of MakeMyTrip, recently stated that the company is trying to develop key capabilities utilising generative AI and will collaborate with top competitors in the market to build those tools.
For the development of its products in the AI industry, Zomato is reportedly collaborating with Google, Adobe, OpenAI, Microsoft, and others.
The Zomato spokeswoman stated that “Zomato and Blinkit have continuously hired engineers with machine learning skills for the past few years.” We are continuously looking for skilled engineers who can work with us to establish new models for services that delight customers and improve company operations.
Albinder Dhindsa, the chief executive of Blinkit, recently wrote in a blog post that a small team of engineers and a product manager at Blinkit had recently developed “Recipe Rover,” an engine that recommends recipes and helps locate ingredients using ChatGPT and Midjourney.
OpenAI and California-based Midjourney Inc., respectively, developed the generative AI engines ChatGPT and Midjourney.
Large language models that accept simple-text inputs for responses enable generative AI models like OpenAI’s ChatGPT and Google’s BARD, which have taken the tech industry by storm. These models are able to answer complicated questions, produce code, and generate content.
