Call center software enables BPOs and KPOs to effectively manage customer communication. They are easy to use and reduce manual efforts of recording and detailing the calls. Empowered by the right technology aids, call centers can effectively grow by leaps and bounds. There is numerous software available in the market and today we will list top-rated companies offering simple-to-use software options.
NovelVox: An excellent contact centre solution provider, NovelVox. The company has been contributing to the contact center industry for more than a decade, and offers varied tools to integrate any industry’s core applications. The company is specifically popular for their user-friendly software and excellent results. Designer Studio is one of the company’s flagship products and it was the country’s first-ever Agent Desktop Designer Studio with a drag and drop designer in a low code model. Understanding the pulse of the industry, the company keeps introducing innovative software solutions to best address the prevailing trends and challenges. In 2020, NovelVox launched CXInfinity, an Omni-channel messaging and conversational AI platform optimized for all major industries which leverages the power of AI and used-case scenarios to best guide the users.
Call Hippo: Call Hippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider and it implements cloud computing into the world of telephony. Call Hippo allows start-ups and businesses across the world to get instant local support numbers from over 50+ countries. With their easy-to-use interface and robust backend architecture your company can set up its call center instantly. Based on the availability of the internet, the company deploys and scales a flexible telephony network. The company aims to simplify the overall profile of calling candidates by replacing desk phones with softphones, eliminating the complexity of setting up a support center.
ZohoDesk: Zoho Desk is an adaptable, Cloud-based assist work area with supporting software with Contextual AI that allows you to offer the help experience your clients merit. Zoho Desk upholds various communication suppliers and telephone span reconciliations. You can call or get calls without having phones. The product saves discussion history and, in this way, assists client with supporting individuals to view past discussions. Also, it permits setting decides that can consequently change over missed calls into tickets. This will help in appointing all calls to a specific specialist for every office.
Ameyo: Ameyo call focus programming is a result of Gurgaon based Drishti-delicate Solutions established in 2003. Ameyo is an across-the-board software-based communication solution that oversees start to finish client ventures and reliably conveys remarkable client encounters. It is an amazing and profoundly adaptable IP-based contact community programming. It allows you to have a customized collaboration with each client across different channels, accordingly driving client commitment to even out second to none. Ameyo partakes in a wide scope of clients on a worldwide level with over 1500+ establishments across in excess of twelve industry verticals including Banking, BPO, E-trade, Financial Services, Telecom, Travel and Tourism, Healthcare, and Retail.
