The strategic partnership aims to bring FLOW, the new-age WFM solution, to small- and medium-sized BPMs
FLOW today announced a strategic partnership with Exato as its reseller and implementation partner with exclusive rights for the Indian market. The alliance intends to increase the market presence of FLOW, a state-of-the-art WFM & analytics solution, by delivering it to BPMs of all sizes to transform their digitization journey.
A leader in the workforce management solutions space, FLOW counts some of the biggest names in the industry as its clients. Working together, the two organizations will unlock several opportunities to bring the same advantages of a modern WFM and analytics solution to small- and medium-sized BPM enterprises. With this increased presence and well-established expertise in the domain, FLOW will deliver unparalleled value to both clients and partners across the sector.
Vikas Wahee, Head of Solutions, BPM & ITES, FLOW, said, “Creating a strategic partnership with Exato is a strong decision for both the companies. Our modern and adaptable WFM solution is all set to revolutionize how organizations manage their workforce today. Our platform provides the agility and efficiency businesses need to thrive. We are very eager to bring this transformative solution to a wider audience, along with Exato, and drive success.”
Speaking on the occasion, Shashank Khare, VP – Global WFM at Exato.ai shared his vision for the partnership. “In today’s fast-paced technological environment, BPMs must constantly innovate and improve their processes to remain competitive and cost-effective. This strategic partnership ensures that every BPM, regardless of their size, has access to a workforce management solution that helps in evolving customer journeys and elevating customer experience.”
