Pixel Fold, the revolutionary foldable smartphone by Google, has been marred by unexpected reports of screens breaking within a day of their launch. These incidents have left customers and tech enthusiasts disappointed, questioning the durability and quality of this cutting-edge device.
Customer/Audience Response
On Reddit, a user who owns a Fold has shared their experience of noticing small dents in the same area of the screen. Although they haven’t encountered any issues with the screen’s functionality, this discovery raises concerns, especially considering the aforementioned incident involving Ron. Another Fold owner has reported encountering a problem with the screen protector, experiencing significant peeling and what seems to be a scratch. Additionally, “even in my review unit, after only a week of usage, I can observe a faint scratch on the inner screen protector, which certainly does not instill confidence”.
The real damage occurs when users close the two sides shut and, therefore, press dust and debris against the flexible, fragile display. That results in dead pixels, scratches, and a $1,799 phone that just lost a good chunk of value.
Google’s Damage Control
In response to the alarming situation, Google has released an official statement addressing the issue and outlining their plan of action. In their official statement, Google expressed their concern over the reported cases of Pixel Fold screens breaking so soon after the product’s release. The company emphasized that they take customer satisfaction and product quality seriously, promising a thorough investigation into the matter.
A Google spokesperson, Alex Moriconi, told The Verge,
We recommend anyone having an issue reach out to support to investigate.
The Misery of Foldable Phones
Pixel Fold owners are not the only ones facing difficulties. Despite significant advancements in durability over time, owners of Galaxy Z Fold (and Z Flip) devices continue to encounter issues such as screen protectors becoming unglued, screens cracking at the folding point, and hinges malfunctioning.
The reality of owning a foldable device still includes the need to anticipate potential issues. Therefore, it becomes even more crucial to ensure your device is backed up, exercise additional caution when using it in dusty environments, and consider investing in your manufacturer’s extended warranty plan if it is available to you.
Through a thorough investigation, collaboration with manufacturing partners, and improved customer support, the company aims to rectify the issue and regain customers’ trust. As Google continues to address the problem, users eagerly await a resolution that ensures the durability and reliability of the innovative Pixel Fold smartphone.
