Jahnavi- Considering your vision is to be a recognized performance leader in Indian Power Electronics Industry, how do you aim to do so?
Dhavan- As a leading UPS manufacturing, sales, and service company in India, our vision is to continue to be a recognized performance leader in the Indian Power Electronics Industry. To achieve this vision, we have several strategies in place. Firstly, we aim to continue investing in research and development to keep up with the latest advancements in power electronics technology. This will allow us to innovate and develop new products and solutions that are more efficient, reliable, and cost-effective for our customers.
Secondly, we will continue to focus on building a strong team of skilled professionals who are committed to delivering the best possible service to our customers. By investing in the development of our employees, we aim to build a team of experts who can provide high-quality technical support, installation, and maintenance services to
our customers.
Thirdly, we will strive to build long-term relationships with our customers by providing exceptional customer service and support. We will aim to go above and beyond our customers’ expectations by offering prompt and reliable service, technical expertise, and personalized attention to their needs.
Overall, our aim is to continue to be a leader in the Indian Power Electronics Industry by delivering innovative products, exceptional customer service, and maintaining a focus on quality in everything we do.
Jahnavi- What according to you is the most important factor to achieve the quality of the products as well as the customer satisfaction?
Dhavan- In my opinion, the most important factor to achieve both product quality and customer satisfaction is a strong focus on meeting and exceeding customer needs and expectations. This involves understanding what customers want and need from the product or service, and consistently delivering on those requirements.
To achieve this, companies must invest in robust research and development processes to continually innovate and improve their products. They must also prioritize quality control measures to ensure that products meet or exceed customer expectations in terms of performance, reliability, and durability.
In addition, companies must prioritize customer service and support, responding quickly and effectively to any customer issues or concerns. This includes providing clear and helpful product documentation, offering responsive and knowledgeable customer service representatives, and facilitating easy returns and exchanges when necessary.
Ultimately, by prioritizing customer needs and expectations, companies can build a strong reputation for quality and customer satisfaction, which can help drive long-term success and growth.
Jahnavi- As known, APTL’s mission is to create a diverse product portfolio to meet organization’s objectives, how does APTL aim on achieving the same?
Dhavan- We already have diverse product portfolio to cater to multiple segments and verticals, like healthcare, IT, transport , manufacturing and others. We continue to evolve with market and customers’ requirements. We are also keeping a tab on global markets of power electronics and technology trends.
Jahnavi- Considering growth is such a vital area, how do you manage to grow and change with time as the technology is expanding rapidly and the growth and change are the only way to stay consistent?
Dhavan- I covered this question in overall in the above questions. Having healthy growth is a constant phenomenon and which is the foremost driver for any organization to move forward. For any promoter that is the yardstick or appraisal he seeks from self. A diverse portfolio, skilled team, excellent services, proven processes and great product
quality would ensure achieving aspirational growth this year and in future.
In the context of managing growth, it’s important to embrace change and be open to new ideas and approaches. This means being willing to experiment, take risks, and pivot when necessary to stay aligned with evolving trends and user needs. It’s also important to know market, customer’s ever changing requirements and adapting to the
same to stay relevant and effective in a rapidly changing environment. Overall, the key to managing growth and change is to remain flexible, adaptable, and open-minded, while also staying focused on the core values and goals that drive success and customer retention.
Jahnavi- Are there any set goals by the year 2030? If yes, what are they?
Dhavan- In an ever-changing market scenario, goals are very dynamic, and we have a blueprint of where we want to be by 2030. It would be too early to say or predict. However, our plan is to grow by about 30% year on year and we would review this every two years and see where it takes us.
Jahnavi- What are your views regarding the next year’s budget plan for the tech industry altogether?
Dhavan- Knowing this Government, which is pro technology, we are bullish and are keen to see good initiatives. However we are also looking forward to UPS industry support for make in India in next budget and downward revision on taxation in UPS and Batteries , which are currently in the highest slab, where in these products are essential rather than luxury , trust Govt would pay heed to this and do the needful.
Thanks for your questions. Trust it is in line .
