Lowe’s Companies, Inc. announced today that Narayan Ram will join the Company as Managing Director for India, where he will be responsible for overall strategy and operations. He will report to Lowe’s Chief Financial Officer Robert F. Hull.
Ram joins Lowe’s from Sony, where he served most recently as head of Sony’s Global Delivery Center for IT and Processes in India. He brings more than 24 years of experience in Information Technology (IT) and Information Technology Enabled Services (ITES) to Lowe’s.
He will lead the new Lowe’s Customer Support Center in Bangalore (Lowe’s Services India Private Limited), established to expand the Company’s analytics and technology functions in an area with critical access to a rich talent base.
“Ram’s experience building and leading a world-class service delivery team will help Lowe’s further its transformation to an omni-channel retailer with advanced web search, mobile and social systems,” explained Hull. “His ability to integrate world-class business practices and technology platforms will further our ability to rely on data-driven analysis to inform business decisions.”
In his new role, Ram will build a highly collaborative team to support data-driven analytical and technical functions. He will work with partners across the global organization to apply the power of analytics and technology to the Lowe’s business to ensure customers can engage with Lowe’s whenever and however they need support and inspiration for home improvement projects.
