Route Mobile Limited (“Route Mobile”), a leading CPaaS (Communication Platform as a Service) provider to enterprises, over-the-top (“OTT”) players, and mobile network operators, has launched Roubot (pronounced, ‘Roo-bot’), a customisable Artificial Intelligence (“AI”)/Machine Learning (“ML”)-based chatbot solution that connects businesses to its customers to drive conversations, facilitate lead generation, sales and timely issue resolution. The chatbot can be created by businesses without writing any code and integrated across popular channels of communication, CRM systems and payment gateways.
Businesses can design their own chatbot with Roubot’s “Flow Builder”,one of the fastest bot building tools available in the market. The process is intuitive, consists of a drag-and-drop user interface and lets businesses integrate this customer engagement solution seamlessly and securely with CRM systems, payment gateways, and third-party messaging platforms like WhatsApp and Facebook Messenger. Once the customised chatbot goes live, customers can engage with the business over a secure connection to get answers to their sales and support queries in real time.
“Our vision aims to deliver intuitive customer engagement experiences for our enterprises across their customer lifecycle. We are one step closer to achieving this vision with the launch of the chatbot. Our enterprise partners now have access to one of the fastest no-code chatbot flow builders that integrates with multiple payment gateways, CRMs and multiple platforms for seamless customer engagement and conversational experiences between enterprises and consumers while achieving much-needed operational and cost efficiencies,” said Rajdipkumar Gupta, Managing Director & Group CEO, Route Mobile.
Roubot’s secure and no-code solution is ideal for several verticals such as BFSI, ecommerce, education, retail, hospitality, healthcare, etc. It ensures a consistent consumer experience, handling the entire user journey from product discovery and transaction to checkout and after-sales support. Roubot’s robust real-time tracking system also lets businesses track agent performance. Decision makers can access detailed reports, measure KPIs, and derive actionable insights to ensure quality of service at all times.
“Real-time online communication has emerged as one of the most preferred means of providing timely customer service hence we have built Roubot on the core principles of build, reach, analytics, integration and end-to-end security. This means the chatbot is easy to build, ensures rapid reach, provides smooth consumer conversation with generative AI/ML & Natural Language Processing (“NLP”) automation, with seamless third party integration and end-to-end security. Our focus continues to remain building a product that provides ease of operation, multiple one-click integration
