Zoho, the Chennai-headquartered global technology company, today
announced investments across its entire portfolio to accelerate upmarket momentum, following an
impressive three-year period where Zoho in India achieved over 65% compound annual growth rate
(CAGR) in ARR within the mid-market and enterprise segment. Notably, the mid-market and enterprise
segment now accounts for more than 50% of Zoho’s ARR in India.
Zoho also witnessed a 65% 3-year CAGR within the mid-market and enterprise segment globally; this
segment now represents one-third of the entire business. Overall Zoho now serves over 90 million users
across more than 600,000 businesses.
“Our humble roots in SMB have helped us systematically build powerful software with strong everyday
usability,” said Sridhar Vembu, Co-founder and CEO, Zoho Corporation. “With our strong DNA as a
technology platform company, we have been able to steadily improve our maturity and readiness for large
organisations by making the necessary investments. Zoho aims to be the most seamless enterprise software
vendor in the market by focusing on extensibility, usability, packaging, and go-to-market solutions.”
Zoho’s upmarket growth in India is led by banking, financial services and insurance (BFSI), manufacturing,
retail, fast-moving consumer goods (FMCG), pharmaceuticals, and IT sectors. Some of our customers
include MakeMyTrip, PUMA, Axis Finance, Paper Boat, Samsonite, BigBasket, Tata Play Fiber, BYJU’S,
Star Health & Allied Insurance, Mercedes-Benz India, SpiceJet, IIFL Finance, Meril Life Sciences, Blue
Star, Bosch, Zomato, Saint-Gobain, Deloitte, McDonald’s among others.
The company is also actively collaborating with state and central government departments and PSUs to
support their digitalisation efforts. Through these strategic partnerships, Zoho is contributing to the
modernisation of the public sector and driving digital innovation.
“At Zoho, we are proud to be the trusted partner for businesses across diverse industries in India. Our
commitment extends to fostering inclusive growth, including sectors critical to the nation’s economic fabric
and empowering organisations to thrive in the digital age. By addressing the unique needs of Indian
enterprises and government entities, our customisable solutions actively contribute to the digital
transformation of the country,” added Sridhar Vembu.
Zoho has hired customer-facing teams and opened offices in Delhi, Mumbai, Kolkata, Bengaluru and
Hyderabad to enhance account management capabilities and cater to the specific needs of large
organisations. In line with Zoho’s commitment to enhance customer experience and drive success, the
company has announced strategic investments targeted at mid-market and enterprise businesses.
Go-to-Market Investments:
Enterprise Business Solutions: Zoho aims to expand EBS across skills, industry depth, and regional
presence to help enterprise businesses manage their technology stack better in today’s economic climate.
EBS provides expertise to large organisations across consulting, solutions engineering and implementation,
as well as customer success.
New SI Partnerships: Zoho will strengthen its network of SI (system integration) partners to enhance its
platform, create industry-specific solutions, and develop customer best practices. Currently, Zoho’s SI
partners include Tata Consultancy Services, Hexaware, WNS, Tech Mahindra, Infosys,and Wipro.
Global Procurement: Zoho accepts payment in over 15 currencies worldwide, facilitating global
procurement efforts for enterprises with regional operations through unified multi-currency invoicing.
Platform Investments:
Marketplace Expansion: Zoho Marketplace offers over 1,800 extensions and has surpassed 1 million
installations, and receives over 30,000 new monthly installations. Large organisations can create private
extensions to address workflow nuances and deploy them through the Marketplace. Partners have been
trained and certified to provide extensibility skills.
No-code and Low-code Extensibility: Zoho brings low code capabilities to accelerate every stage of the
deployment, such as: UX design (Canvas), data collection (Wizards), workflow orchestration (Blueprint
and Flow), and custom applications (Creator). Large organisations can shorten time-to-market with much
less effort and lower overhead to maintain their deployments with Zoho’s no-code and low-code offerings.
New Applications and Enhancements:
Contract Management Software: Introducing Zoho Contracts, a secure solution that centralizes contract
management, including authoring, approval, negotiations, and signatures. With full visibility and AIpowered automation, Zoho Contracts simplifies the complex process, mitigating risks and improving
governance for large organisations, driving new business and growth.
Data Transformation for CX: Zoho DataPrep is now deeply integrated with Zoho CRM, enabling users to
transform, cleanse, and format customer data within their CRM system. This integration simplifies data
migration, eliminates duplicates, and validates information, making the process more efficient and precise.
Security and Privacy Investments
Identity and Authentication: Introducing Zoho OneAuth, a comprehensive, multi-factor authentication
application, which now includes Smart SignIn and Passkey Support, enabling automated cross-device user
login and account access assistance.
Directory Management: Zoho Directory is a secure platform for workforce identity and access management
supporting 250+ pre-built integrations. Zoho Directory’s Authentication and SignOn module has been
proven with over 100 million users from Zoho and ManageEngine, serving the needs of multi-national
enterprises including – Disney, AT&T, and Sony
