Zomato Limited has unveiled its latest innovation, Zomato AI, which utilizes the potential of artificial intelligence to revolutionize the customer experience on its platform. Zomato AI aims to offer unmatched convenience, personalization, and culinary satisfaction to users worldwide.
Unlike traditional chatbots, Zomato AI is a sophisticated and intuitive companion for food enthusiasts. It is designed to comprehend and cater to users’ ever-changing preferences, dietary restrictions, and even their current moods, setting it apart from other platforms.
This innovative feature is currently accessible to Zomato Gold customers on the latest version of the Zomato application.
A notable aspect of Zomato AI is its multi-agent framework, equipping it with a diverse set of capabilities to assist customers promptly. This framework empowers Zomato AI with various prompts for different tasks, essentially giving it multiple capabilities.
For instance, if a user craves a specific dish, the AI quickly presents a widget listing all the restaurants offering that meal. When uncertain about what to order, Zomato AI can suggest popular dishes or restaurants, simplifying the decision-making process.
Responses from Zomato AI are almost instantaneous and devoid of lag, enabling users to engage in real-time conversations and receive immediate feedback. This feature distinguishes it from other AI products that restrict interactions to one message at a time.
Zomato promotes Zomato AI as more than just a tool for casual dining discussions; it is a potent resource capable of handling complex queries. Whether users seek meal recommendations for specific scenarios, such as hangovers or high-protein, low-carb options, Zomato AI aims to be the ultimate foodie companion, offering insightful and satisfying responses to culinary inquiries.
In July, Swiggy also ventured into the use of generative AI, joining the growing trend of companies employing this technology to enhance customer experiences.
